Effective Date: July 17, 2026
This Privacy Policy applies to protectafi.com and any related sites, tools, and services (collectively, the "Site"), which are owned and operated by Protectafi ("Protectafi", the "Company", "we", "us" or "our").
By using the Site, requesting a quote, subscribing to our communications, or otherwise interacting with us, you signify your acceptance of this Privacy Policy and expressly consent to our collection, use, and disclosure of your personal information as described here. This Privacy Policy is subject to our Terms of Service posted on the Site.
We collect information that may personally identify you — such as your name, mailing address, telephone number, email address, vehicle information (year, make, model, mileage, VIN when provided), billing details, and any other information reasonably linked to you — only if you choose to share it with us. Typical examples include submitting our quote form, purchasing coverage, or contacting us by phone, email, chat, or SMS. Providing this information is optional; if you decline, we may be unable to prepare a quote or complete your request.
We also automatically collect non-personal information that does not identify an individual user, including IP address, internet service provider, device and browser type, the date and time of your visit, the pages you view, referring URLs, general location derived from your IP address, mobile device identifiers, and other anonymous Site usage data.
We collect personal and non-personal information through cookies (small text files placed on your device), pixel tags and web beacons, server log analysis, and similar technologies. This information may be used to understand usage trends, improve the Site, and may be shared with third parties who help us operate our business or measure marketing performance. Third parties may place their own cookies or tracking technologies through the Site; we are not responsible for information collected by those third parties or by other sites linked from the Site.
We use personal and non-personal information for internal business purposes, including to match you with vehicle service contract administrators and providers in our marketplace, prepare and deliver quotes, respond to your questions, service your account, notify you about products, offers, or updates that may interest you, secure and improve the Site, and otherwise communicate with you.
Mobile phone data. No mobile phone contact information collected for SMS purposes will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described below exclude text-messaging originator opt-in data and consent, which will not be shared with any third parties.
By providing personal information on or through the Site, you agree that:
From time to time we work with trusted third parties whose privacy practices are consistent with ours ("Service Providers") to help us operate — for example, hosting and maintenance, customer relationship management, data storage, analytics, quote delivery, payment processing, and marketing campaigns. Service Providers receive only the information necessary to perform their services and are required to use reasonable security procedures to protect that information from unauthorized access, use, or disclosure.
We may work with third-party marketing and advertising companies ("Ad Networks") that collect information about your use of the Site to serve advertisements about goods and services that may interest you on the Site or on other websites. Ad Networks may place or recognize cookies or use similar technologies. This Privacy Policy does not cover information collected by Ad Networks or by advertisers whose goods or services are advertised through the Site.
We may share information with businesses controlling, controlled by, or under common control with Protectafi. If Protectafi is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer personal and non-personal information in connection with such transaction.
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose personal and non-personal information when required by law or court order, or when we believe it is necessary or appropriate to respond to legal requests (including subpoenas), protect the safety, property, or rights of Protectafi or any third party, prevent or stop illegal, unethical, or legally actionable activity, or comply with the law.
The Site is not intended for users under the age of 18, and we do not knowingly collect, retain, or share information from children under 18.
We use reasonable administrative, electronic, and physical safeguards designed to reduce the risk of improper access to, or manipulation of, the information you submit during transmission and storage. However, no method of transmission or storage is 100% secure, and we cannot and do not guarantee the security or integrity of the information. We shall have no liability for breaches of security or integrity or third-party interception in transit. Any transmission of data at or through the Site is at your own risk.
The Site may contain links to other websites, or allow others to send you such links. A link to a third-party site does not mean that we endorse it or are affiliated with it. We do not control third-party sites and you access them at your own risk. Always review the privacy policy of a third-party site before providing any information to it.
You may opt out of having information about you shared with third parties (other than as required by law, court order, or to process transactions you have consented to), or from receiving future offers in connection with the Site, by following the instructions in each marketing communication or by emailing us at support@protectafi.com. Opting out will not apply to communications from any partner administrators, providers, or other third parties to whom we have already transferred your information; those parties' use of your information is subject to their own privacy policies and opt-out procedures, for which we are not responsible. For text messages, reply STOP at any time to unsubscribe, or HELP for assistance.
Should you opt in, Protectafi will send quote updates, coverage information, appointment reminders, and account or contract notices to the phone number you provide via text message. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.
Depending on where you live, you may have rights to access, correct, delete, or restrict our use of your personal information, and to opt out of certain sharing. California residents may also submit a "Do Not Sell or Share My Personal Information" request. To exercise any of these rights, email support@protectafi.com or call 1-855-511-6878.
If you have questions or concerns about this Privacy Policy or our privacy practices, write to us at:
Protectafi
Attn: Customer Service
12715 Woodforest Blvd #180
Houston, TX 77015
Email: support@protectafi.com
Phone: 1-855-511-6878
Please provide complete information to facilitate your request, along with your complete contact information.
From time to time we may change this Privacy Policy. If we do, we will inform you by posting the revised Privacy Policy on the Site. Changes take effect on the revision date shown in the revised Privacy Policy. Your continued use of the Site or our services constitutes your consent to be bound by the revised Privacy Policy.
Protectafi is an independent marketplace that helps consumers compare vehicle service contracts and extended auto protection products offered by third-party administrators and providers. Protectafi is not an insurance company, is not a vehicle manufacturer, and is not affiliated with any auto manufacturer. You will be contacted by phone, email, SMS, and/or mail if you request us to contact you from this website or by any other means. Vehicle names, logos, brands, and other trademarks referenced on the Site are the property of their respective trademark holders.