You choose the provider; we make sure you understand exactly how their claims process works before you ever need it. Here's what to expect.
The process
Use any licensed repair facility. The shop will diagnose the issue(s). If you need a rental vehicle, just contact us for help.
The shop will call the administrator to confirm coverage for the issue(s).
The administrator confirms coverage and pays the shop directly for your covered repairs.
You pay only your deductible. We're here if you need help understanding your coverage.
Our team is available 8am–7pm CST, Mon–Fri to guide you.
FAQs
Your covered repairs are administered by the warranty provider you choose. Because we compare providers up front, we help you understand each one's claims process before you buy.
Most plans let you use any licensed repair facility. Some providers use a preferred network — we flag this in your comparison so there are no surprises.
Many covered claims are approved the same day once the shop submits the diagnosis. Payment is typically made directly to the repair facility.
You're responsible for your deductible (which you choose when comparing plans). Covered components are paid by your provider.